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COVID – 19 Safety Procedures - Ottawa Spa Experiences

We are excited for you to get relaxed and rejuvenated. Our spa partner has come up with safety procedures to keep you safe while your are pampered.

These protective measures include:

  • Guests are required to confirm that they are in good health before they are able to make a reservation. They will also be asked to confirm the state of their health upon arrival.
  • Upon arrival guests will be greeted by a spa staff member who will assess their health.
  • The spa reserves the right to refuse entry to guests exhibiting symptoms of any kind.
  • Once guests have completed the screening process, they will be instructed to wash their hands carefully and thoroughly before entering the spa.
  • A mask will also be provided for guests to wear for the duration of their spa visit/treatment.
  • Please arrive no sooner than 5 minutes prior to your scheduled appointment time.
  • Site occupancy has been reduced to allow guests to maintain physical distancing.
  • Reservation schedules have been adjusted to better control the flow of guests checking in at any given moment.
  • Seating in waiting areas will be assigned to guests when necessary.
  • Multiple hand sanitizing stations have been installed throughout the spa.
  • Signage indicating best hand washing practices has been installed in the relevant areas.
  • All spa staff will undergo daily screening before the beginning of their shift to ensure a safe and healthy environment for all.
  • All spa staff will be donned with appropriate PPE (this includes during treatment).
  • All service providers have undergone training and received certification in “Infection Prevention and Control Fundamentals” provided by Public Health Ontario.
  • All guests have been scheduled appropriately to allow time for new cleaning and disinfecting procedures.
  • New procedures and products have been implemented to ensure a more intense sanitization of the spa environment.
  • The spa has increased the frequency with which our general spaces are cleaned.